Shipping policy
Shipping Policy
Effective Date: July 1, 2026
At PeptidesShop, we strive to process and ship all orders quickly and accurately. Please review the following shipping policy before placing your order.
Order Processing
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Most orders are processed within 1–5 business days after payment has been received and verified.
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Orders are processed Monday through Friday, excluding weekends and holidays.
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During sales, holidays, or periods of high order volume, processing times may be extended.
Processing time is separate from shipping transit time.
Shipping Methods
We ship orders using trusted national carriers. Shipping options and estimated delivery times are displayed during checkout based on your selected shipping method and destination.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
PeptidesShop is not responsible for delays, returned shipments, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
If you need to make changes to your shipping address, please contact us immediately. Once an order has shipped, we cannot guarantee that address changes can be made.
Delivery Times
Estimated delivery dates are provided by the shipping carrier and are estimates only.
Delivery times may be affected by factors outside of our control, including:
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Weather conditions
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Carrier delays
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Holidays
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Natural disasters
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Service interruptions
PeptidesShop is not responsible for delays caused by shipping carriers after a package has been accepted for shipment.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear after the carrier has received your package.
Lost or Stolen Packages
Once the shipping carrier marks a package as Delivered, responsibility for the shipment transfers to the customer.
PeptidesShop is not responsible for lost or stolen packages after confirmed delivery.
If your tracking indicates your package was delivered but you cannot locate it, we recommend:
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Checking around your delivery location.
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Asking household members or neighbors.
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Contacting the shipping carrier directly.
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Waiting up to 24 hours, as some carriers may mark packages as delivered before the final delivery is completed.
Damaged Shipments
If your package arrives damaged, please contact us within 48 hours of the carrier's confirmed delivery.
Please include:
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Your order number
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Photographs of the shipping box
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Photographs of the shipping label
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Photographs of the damaged contents
This information helps us investigate the issue with the shipping carrier and determine the appropriate resolution.
Order Discrepancies
If you receive an incorrect item or believe items are missing from your shipment, you must notify us within 48 hours of the carrier's confirmed delivery.
Please email info@peptidesshop.com and include:
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Your order number
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A description of the issue
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Photographs of the items received (if applicable)
Claims submitted after 48 hours may not be eligible for review.
International Shipping
If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
PeptidesShop is not responsible for delays caused by customs processing or international shipping authorities.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: info@peptidesshop.com
Please include your order number with all order-related inquiries so we can assist you as quickly as possible.
Research Use Notice
All products sold by PeptidesShop are intended for laboratory research purposes only and are not for human or veterinary use.
